Uvjeti pružanja usluge

ENIK, online store and advertising agency, d.o.o.
Ulica bratov Kotar 14, 1236 Trzin
Email: info@cokonap.com
REGISTRATION NUMBER: 8767327000
TAX NUMBER: SI 25731424
TRR: SI56 0201 9026 3555 315 (NLB d.d.)
Date of registration with the registration authority: 20 November 2020
Registration authority: AJPES, Ljubljana branch

The general terms and conditions are drawn up in accordance with the Consumer Protection Act (ZVPot-1, Official Gazette of the Republic of Slovenia, No. 130/22). If the consumer's rights described below are not understandable or visible, the provisions of the applicable Consumer Protection Act shall apply.

The information from the first paragraph of Article 130 of ZVPot-1 is an integral part of the contract and cannot be changed.

All documents, estimates, contracts, and invoices are written in Slovenian, except in cases where the buyer expresses a desire for the document to be written in a foreign language or in cases of international cooperation.

The online store and website https://www.cokonap.com/ (hereinafter referred to as the "online store") are operated by ENIK, online store and advertising agency, d.o.o., Ulica bratov Kotar 14, 1236 Trzin (hereinafter referred to as the seller).

A user is any person who enters the online store. A buyer is a legal entity, a natural person who performs an activity, or another natural person to whom the seller sells goods and services.

The service is the delivery of ordered goods, the resolution and processing of warranty certificates, information and technical support, informing the buyer about promotional sales, etc.

The general terms and conditions apply to all services and goods offered by the seller, or to all business and legal relationships between the seller and the buyer, except in cases where the seller and the buyer agree otherwise in writing for individual transactions. The general terms and conditions are also binding on every user from the moment they enter the website.

Always take dietary supplements in accordance with the enclosed instructions. If you have any questions or concerns, consult your doctor or other appropriately qualified person. The seller is not a nutrition expert, and all content on the website is merely a well-intentioned recommendation and in no way constitutes medical or nutritional advice.

PURCHASE PROCESS AND ORDERING GOODS

You can make purchases in the online store as a guest (unregistered buyer) or as a registered user. You can also register in the online store without making a purchase. By registering, you will receive a username and a link to set a password, which you can use to access your profile on the website at any time. Any information entered later (e.g., delivery address) will be linked to your username or profile.

Users can choose from a variety of products offered by the seller in the online store. Products can be found using the search function or by browsing individual categories and setting filters. Clicking on an individual product in the online store opens a page with a description, main features, and price of the product.

When they decide on a product, users select it and click on the "ADD TO CART" button. Once the product has been added, the shopping cart opens automatically. Users can then continue shopping and add any number of selected products to their cart until the stock is sold out. By clicking on the shopping cart in the upper right corner, the user can review all selected products and remove any they wish.

When the user is ready to purchase the products, they click on the "FINISH PURCHASE" button in the lower right corner and are redirected to the website to enter their customer information. The user can continue with the purchase without registering and enter the required information (e.g., first name, last name, address, etc.) and select the delivery method.

In the next step, the user selects the payment method. Before completing the payment, the user can check the accuracy of the information entered (we will not be able to consider any objections submitted later) and the contents of the shopping cart, and then complete the purchase by clicking on the "PLACE ORDER" button. This redirects the user to the payment page, depending on the previously selected payment option. After successful payment, the user will receive a purchase confirmation and invoice at their email address, together with the current version of these terms and conditions.

The buyer is obliged to check the accuracy of the information on the invoice and notify the seller of any errors within 3 (three) working days at the latest.

The range of products on the website may change on a daily basis due to the nature of the business.

PAYMENT METHODS

Regardless of the selected payment method, you will receive purchase information at your email address and the original invoice together with the delivered goods.

The following payment methods are available:

  • Cash or credit card on delivery (credit card only if the selected delivery service allows it) – If you select the cash on delivery option during the purchase process, you will pay the invoice when the courier delivers your shipment. The total purchase price and delivery costs will be specified during the ordering process.
  • By bank card – When placing an order, you can pay by credit or debit card. In this case, we receive the payment immediately. The commission is covered by the seller. The payment is secure and is processed via the online bank card payment provider Stripe.
  • Payment via PayPal to the seller's account.

SUBSCRIPTION

The buyer may also enter into a subscription agreement (i.e., a subscription) with the seller for selected products (or a group of products, depending on the seller's current offer) for a selected subscription period.

In the case of concluding a subscription, the seller will automatically send and charge the buyer for the selected subscription period and at the selected time interval (e.g., monthly, quarterly... – the option to conclude a subscription and the possible intervals are listed next to individual products) automatically send and charge the selected products at a special, reduced price (as listed next to the selected product – "SUBSCRIPTION") until the subscription is canceled.

At the beginning of the selected interval period, the system will automatically renew your order, and you will receive an order confirmation email. The products will be delivered to your home (or to the address you provide when you take out the subscription) by the selected delivery service.

The subscription is concluded for an indefinite period until canceled.

SUBSCRIPTION PROCESS:

The seller will mark the goods for which a subscription can be taken out in the online store. The buyer takes out a subscription by selecting "SUBSCRIPTION" next to the product that offers this option. To subscribe, the buyer must create a user account by following the instructions on the screen, starting with the "My Account" button, or the account will be created automatically after subscribing. After placing an order, the buyer will receive a link to set a password at their email address.

The frequency of receiving selected products (i.e., the selected interval) is determined separately for each product that allows a subscription. The system manages each package separately, which means that you receive packages at the intervals and in the quantities you have selected for each product. If the intervals and quantities for each package are different, you will receive each one separately.

CANCELLATION OF SUBSCRIPTION:

You can cancel your subscription at any time by notifying us at info@cokonap.com. Please note that we can only accept cancellations made at least 7 business days before the start of the interval period. If you send your cancellation too late, you will receive the products and invoice for that interval period. In such cases, if you feel that paying this cost is too much of a burden for you, please let us know at info@cokonap.com and we will try to find a mutual solution. Customers can also cancel their subscription themselves by logging into their account and cancelling it under the "Subscriptions" tab.

The price of the product with a subscription is at least 10% lower than the regular price of the selected product. In the event of a change in the regular price of the product, the price of the product with a subscription will also change. The seller shall notify the buyer of such changes and allow them to withdraw from the subscription without any negative consequences for the buyer.

ACCESS TO SUBSCRIPTIONS:

In the user account of the buyer who has concluded a subscription, there is a tab "Subscriptions" where the buyer can view the concluded subscriptions (selected products, quantity, interval and price, any unpaid obligations and the possibility of cancellation after two orders have been placed). Here, the customer can also change their details (e.g., first name, last name, delivery address).

Here, you can also renew your selected payment method, especially in the event of the expiry or cancellation of the payment card you have registered in the system. In the event of cancellation or expiry of the payment card, the system will detect the card's invalidity and revoke the recurring authorization for automatic card debiting. In this case, you will receive a notification of the failed transaction at your e-mail address and a request to enter an active card with which you can renew your subscription.

If the customer wishes to link the subscription to a new payment card, they can do so themselves in their user account or contact info@cokonap.com, where we will provide you with a link to the settings for the new payment method.

Delivery (method and conditions) and payment terms and methods are the same as for regular orders (i.e., individual orders that do not constitute a subscription).

If you choose to pay by credit card or PayPal, we will automatically charge the subscription fee each time your order is renewed. We will ship the package as soon as the order is successfully completed.

No additional discounts can be applied to subscriptions. We cover the shipping costs for subscriptions.

ORDERING GOODS

Goods can be ordered via the website 24 hours a day. To order a product, click on "Buy now." After successful payment, you will receive an order confirmation at your email address, together with the current version of these terms and conditions.

You can make a purchase online via the online store or by sending an order to the email address info@cokonap.com. The terms and conditions of purchase are the same in both cases.

Information about the concluded contract or the order placed is stored by the provider and is available in the user account of the individual user if the user created an account when placing the order and did not make the purchase as a guest. The buyer will also receive a summary of their purchase by email after reviewing and confirming the order.

The provider issues an electronic invoice in PDF format, sent to the customer's email address, with specifications showing the characteristics and quantity of the purchased services, goods, or content.

In accordance with the first and second paragraphs of Article 7 of the Electronic Commerce Act, the Company provides you with access to the contractual documentation created after you place your order in the Online Store. The contractual documentation is stored on the Company's servers.

PURCHASE PROCESS VIA THE ONLINE STORE FOR LEGAL ENTITIES

The purchase process for legal entities is exactly the same as for individuals, except that you enter the company name when entering the address.

If you want an invoice for your company, you accept the terms and conditions that apply to companies. The main difference is in the options for withdrawing from the contract: we allow companies, sole traders, and other legal entities to return delivered items under the warranty conditions and to claim material defects in accordance with the general terms and conditions of contract law, as regulated by the Obligations Code. The listed legal entities do not have the option to withdraw from the contract within 14 days of receiving the item without reason, as is the case for consumers (natural persons).

DELIVERY OF GOODS

Shipments are delivered to us by various contractual partners. You will be informed during the purchase process about which delivery service will deliver your package (or, if there are several to choose from).

As a rule, we ship all orders 1 to 2 days after receiving the order. Orders received over the weekend are shipped on Monday, and orders received during holidays are shipped on the first working day after the holidays. The package will be delivered within 1 to 3 working days of shipment.

The courier will deliver the shipment to the address you selected when placing your order. Delivery of goods is limited to the territory of the Republic of Slovenia.

The delivery cost is calculated before the order is completed, so you will not incur any additional costs after payment.

The delivery cost is calculated at the time of purchase according to the current price of the delivery provider, as stated in the purchase process before the order is confirmed. For purchases with a total value of over EUR 80.00, we cover the full delivery costs.

Before delivery, the courier will usually contact you at the telephone number you provided when placing your order. You will also coordinate the delivery with them. The courier can also leave your shipment at one of the collection points in Slovenia.

The order confirmation will also include a phone number and email address that you can contact if you have any questions regarding your order. This document will also contain your order number, which you can use if you have any questions for us.

ORDER CANCELLATION

If you believe you have made a mistake when placing your order, please contact us as soon as possible, and in any case within 2 hours of placing your order, by email at info@cokonap.com, and we will endeavor to correct your order accordingly.

CHANGES TO TERMS AND CONDITIONS

The seller reserves the right to change the general terms and conditions without prior notice. Changes take effect immediately after publication.

In these rare cases, or in cases where the price or availability status changes during the processing of the order, the seller will allow the buyer to cancel the purchase or, in agreement with the buyer, offer the best possible solution to the situation.

PRICES

All prices are expressed in euros (EUR) and include value added tax. Prices and other benefits (discounts, delivery methods) are valid at the time of placing the order and do not have a predetermined validity period. The discount applies to purchases by natural persons and legal entities. The seller reserves the right to change prices. The seller undertakes to provide the most up-to-date and accurate information, but it may happen that the price information is incorrect. In this case, the price that was valid at the time of placing the order applies if it was lower than the incorrect price, and if the incorrect price was higher than the valid price, the buyer has the option to purchase the goods at the correct (lower) price.

Photographs of items for sale must be considered together with the accompanying product description and other accompanying product information. There may be minor differences between the photograph of an individual product (its appearance, e.g., packaging, especially if the manufacturer changes the packaging) and the actual product, but never in the essential characteristics of the goods, such as quantity, composition, and similar technical data.

GUARANTEE OF CONFORMITY

The seller is liable for any lack of conformity of the goods which exists at the time of delivery and which becomes apparent within two years of delivery.

The goods are in conformity with the sales contract in particular when, as appropriate:

  • they correspond to the description, type, quantity, and quality and have the functionality, compatibility, interoperability, and other characteristics as required in the sales contract;
  • it is fit for any particular purpose for which the consumer requires it and which the consumer made known to the seller at the latest at the conclusion of the sales contract and the seller has agreed to;
  • it is delivered with all accessories and instructions, including instructions for use, as specified in the sales contract; and
  • it is updated as specified in the sales contract.

In addition to meeting the requirements of the previous paragraph, the goods must also:

  • be fit for the purposes for which goods of the same type are normally used, taking into account, where appropriate, other regulations, technical standards or, in the absence of such technical standards, industry codes of conduct applicable to the sector concerned;
  • be of such quality and conform to the description of the sample or model made available to the consumer by the seller prior to the conclusion of the sales contract, where applicable;
  • be delivered with such accessories, including packaging or other instructions, as the consumer can reasonably expect to receive, where applicable; and
  • be of such quantity and have such qualities and other characteristics, including in relation to durability, functionality, compatibility, and safety, as are normal for goods of the same type and which the consumer can reasonably expect, given the nature of the goods and taking into account any public statement made in advertising or labeling by or on behalf of the seller or other persons in the preceding links of the chain of contract, including the manufacturer, unless the seller proves that:
    • he was not aware of the public statement and could not reasonably be expected to have been aware of it,
    • the public statement was corrected in the same or a comparable manner as it was made before the conclusion of the sales contract, or
    • the public statement could not have influenced the decision to purchase the goods.

Notwithstanding the preceding paragraphs, the seller shall not be liable for non-conformity of the goods if, at the time of conclusion of the sales contract, the seller specifically informed the consumer that a particular characteristic of the goods deviated from the objective requirements for conformity and the consumer expressly and separately accepted this deviation at the time of conclusion of the sales contract.

In the event of non-conformity of the goods, the consumer who has notified the seller of the non-conformity of the goods is entitled, under the conditions and in the order set out in this section, to:

  • require the seller to bring the goods into conformity free of charge;
  • request a reduction in the purchase price in proportion to the non-conformity or withdraw from the sales contract and request a refund of the amount paid.

The consumer may withhold payment of the remaining part of the purchase price or part of that remaining part of the purchase price until the seller has fulfilled his obligations under this section. The consumer shall exercise this right by means of a statement informing the seller of his decision.

The consumer may require the seller, within a reasonable period of time from the moment he informs the seller of the non-conformity, which shall not exceed 30 days, to to bring the goods into conformity free of charge and without significant inconvenience to the consumer, taking into account in particular the nature of the goods and the purpose for which the consumer requires them.

The period referred to in the previous paragraph may be extended to the minimum time necessary to complete the replacement, but not exceeding 15 days. When determining the extended time limit, the nature and complexity of the goods, the nature and seriousness of the non-conformity, and the effort required to complete the replacement shall be taken into account. The seller shall inform the consumer of the number of days for the extension of the time limit and the reasons for the extension before the expiry of the time limit referred to in the previous paragraph.

The goods shall be deemed to be brought into conformity free of charge if the seller also bears the necessary costs incurred in bringing the goods into conformity, in particular the costs of postage, transport, labor, or materials.

In order to bring the goods into conformity, the consumer may choose between repair of the goods and replacement of the goods with new goods free from defects, unless:

  • it is impossible to satisfy the chosen warranty claim, or
  • satisfying the chosen warranty claim would impose disproportionate costs on the seller compared to the other warranty claim, taking into account all circumstances.

The circumstances referred to in the second indent of the previous paragraph are, in particular, the value that the goods would have if they were not non-compliant, the significance of the non-compliance, and the possibility of providing the consumer with another warranty claim without significant inconvenience.

The seller may refuse the consumer's warranty claim for the goods to be brought into conformity if repair and replacement are not possible or would impose disproportionate costs on the seller, taking into account all circumstances, including those referred to in the previous paragraph.

Where replacement of the goods is necessary to bring them into conformity, the consumer shall make the goods available to the seller. Where replacement of the goods is necessary to bring them into conformity, the seller shall take back the replaced goods at its own expense.

The consumer shall not be required to pay for the normal use of the replaced goods during the period prior to replacement.

The consumer may request a proportionate reduction in the purchase price or withdraw from the sales contract in any of the following cases, in accordance with the applicable legislation:

  • the seller has not replaced the goods or, where applicable, has not carried out the replacement of the goods in accordance with this Act, or has rejected the consumer's warranty claim for the establishment of conformity of the goods;
  • the non-conformity persists despite the seller's attempt to establish conformity;
  • the nature of the non-conformity is so serious that it justifies an immediate proportionate reduction in the purchase price or withdrawal from the sales contract, or
  • the seller has stated or it is clear from the circumstances that the seller will not bring the goods into conformity within a reasonable time or without significant inconvenience to the consumer.

The consumer may exercise their rights arising from non-conformity if they notify the seller of the non-conformity within two months of the date on which the non-conformity was discovered.

The consumer shall describe the non-conformity in detail in the notification of non-conformity.

The consumer may notify the seller of the non-conformity in person, in which case the seller shall issue a certificate, or send it to the store where the goods were purchased, or notify the seller's representative with whom the sales contract was concluded.

The consumer shall allow the seller to inspect the goods that the consumer claims to be non-compliant.

If the existence of non-compliance of the goods is disputed, the seller shall notify the consumer in writing within eight days of receiving the consumer's warranty claim.

Where the consumer withdraws from the sales contract, the seller shall refund the amount paid to the consumer without delay, but no later than eight days after receiving the goods or proof that the consumer has returned the goods.

Where the consumer requests a proportionate reduction in the purchase price in accordance with the third paragraph of Article 83 of this Act, the seller shall refund part of the purchase price within eight days of receiving the request for a proportionate reduction in the purchase price.

The consumer's rights under the guarantee of conformity shall expire two years after the date on which the consumer notified the seller of the lack of conformity of the goods.

WARRANTY FOR MATERIAL DEFECTS

Entities that do not have consumer status under the regulations governing consumer protection may claim material defects in goods in accordance with the general terms and conditions of the law of obligations (Obligations Code).

RETURN OF GOODS AND SATISFACTION GUARANTEE

Right to withdraw from the contract

In accordance with the Consumer Protection Act, the buyer has the right to notify the company of their withdrawal from the contract within 14 days of receiving the goods, without having to state the reason for their decision.

Conditions for return in this case:

  • the product must be unopened, unused, and in its original, undamaged packaging,
  • the buyer must provide proof of purchase (invoice or order number),
  • the buyer bears the direct costs of returning the goods.

The buyer can withdraw from the contract by sending a clear written notice to info@cokonap.com. After receiving the notice, the company will send the buyer further instructions for returning the product.

Satisfaction guarantee (90 days)

We offer an additional 90-day satisfaction guarantee for the product Cokonap Sleep Chocolate Dietary supplement with sugar, melatonin, magnesium, and vitamin B6. During this period, the buyer may claim a refund if they are not satisfied with the product.

Conditions for claiming the guarantee:

  • the guarantee applies to one opened product per household,
  • the remaining unopened products from the same order can also be returned,
  • the refund can be claimed no later than 90 days after the date of receipt of the order,
  • the buyer must provide the order number when claiming the guarantee.

The guarantee cannot be claimed in the following cases:

  • if the product has been used incorrectly or not in accordance with the instructions,
  • if the claim is submitted after the 90-day period has expired,
  • if the return has not been previously agreed with us in writing.

To claim the warranty, the buyer should contact info@cokonap.com, where they will receive instructions on how to proceed.

Incorrect or damaged goods

If, upon receipt of the shipment, the buyer finds that the product is incorrect or damaged, they must notify the company within 48 hours of receipt of the shipment by emailing info@cokonap.com and attaching a photo of the product and the order number. We will provide an appropriate solution as soon as possible.

Refund

Once we receive and inspect the product, we will notify the buyer of the next steps. If the return is approved, the purchase price will be refunded to your transaction account. The processing time for the refund may depend on the card issuer or bank.

PROTECTION OF PERSONAL DATA

All information on the processing of personal data is available here.

The user is also responsible for the protection of personal data by ensuring the security of their username and password and by providing adequate antivirus protection for their computer.

OTHER PROVISIONS

Unless expressly stated otherwise, the terms and conditions set out in the "General Terms and Conditions" apply exclusively to business with business partners and customers. Other agreements without a written document are not valid.

Upon request, each customer will receive a copy of the "General Terms and Conditions" in writing; otherwise, the terms and conditions are published on the website www.cokonap.com.

Any disagreements or disputes arising from the interpretation or implementation of the "General Terms and Conditions" shall be resolved by mutual agreement between the partners. If no agreement can be reached, the competent court shall be the court closest to the consumer's permanent residence, or in non-consumer disputes, the court closest to the seller's registered office, and in all cases, the law of the Republic of Slovenia shall apply.

The "General Terms and Conditions" shall enter into force immediately upon receipt or publication on the website www.cokonap.com.

We declare that we are taxpayers and that we are obliged to pay value added tax in accordance with Article 76 of the Value Added Tax Act.

COMPLAINTS AND DISPUTES

The seller complies with the applicable consumer protection legislation. We make every effort to fulfill our obligation to establish an effective system for handling complaints and to designate a person with whom the buyer can contact in writing or by e-mail in case of problems. Complaints should be sent in writing to the seller's headquarters at ENIK d.o.o., Ulica bratov Kotar 14, 1236 Trzin, Slovenia, or to the email address info@cokonap.com. The complaint handling process is confidential.

The seller will confirm receipt of the complaint as soon as possible and handle it within 8 (eight) days of receipt. We will do our best to resolve any disputes amicably. If this is not possible, the competent court closest to the consumer's place of permanent residence shall have jurisdiction, and in non-consumer disputes, the court closest to the seller's registered office shall have jurisdiction, and in all cases, the law of the Republic of Slovenia shall apply.

In accordance with Article 32 of the Out-of-Court Dispute Resolution Act (ZIsRPS), we hereby inform you that we do not recognize any IRPS provider as competent to resolve consumer disputes that may be initiated by the buyer in accordance with this Act. At the same time, we inform you that you can also file a complaint on the EU platform for online consumer dispute resolution (SRPS) by clicking on the following link and following the instructions on the screen: https://ec.europa.eu/consumers/odr/main/?event=main.complaints.screeningphase

This regulation stems from the Act on Out-of-Court Resolution of Consumer Disputes (Official Gazette of the Republic of Slovenia, No. 81/2015), Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.

Trzin, 2 June 2025